Student Rights and Responsibilities Summary - LSA Programme

Generated: 2025-07-26 13:00 UTC
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Overview

This document provides a concise summary of the key rights and responsibilities for students enrolled in the London School of Architecture programme delivered by the University of the Built Environment.

Student Rights

Consumer Protection Rights

14-Day Cancellation Period

Right: Cancel contract within 14 days of acceptance
Benefit: Full refund of all fees paid
Applies to: New students only
Source: Terms & Conditions 20.1-20.4, Consumer Contract Regulations 2013

Withdrawal Rights

Within 4 weeks of term start: 80% tuition fee refund
After 4 weeks: No refund entitlement
Process: Must complete withdrawal form
Source: Terms & Conditions 20.11, Refund Policy 4.2

Educational Rights

Programme Delivery

Teaching: Face-to-face lectures, classes, seminars, workshops per Programme Specification
Assessment: Fair assessment according to Module descriptors
Support: Access to pastoral support, advice and guidance services
Awards: Certificate/diploma/degree upon meeting academic requirements
Source: Terms & Conditions 6.1-6.4

Programme Change Protection

Notification: Advance notice of substantial programme changes
Consultation: Right to be consulted on changes affecting you
Alternatives: Right to suitable alternative programme or transfer
Termination: Right to end contract if unhappy with changes
Compensation: Potential compensation for disadvantage caused
Source: Terms & Conditions 10.5-10.13

Financial Rights

Fee Protection

Increase Limit: Maximum 10% annual increase on total programme fees
Notice Period: Minimum 3 months advance notice of increases
Termination Right: Can end contract if unhappy with fee increases
Deposit Refund: Full refund at end of Term 3, Year 1
Source: Terms & Conditions 12.15-12.21

Refund Entitlements

Programme Closure: Full refund if programme discontinued
University Breach: Refund/compensation if University fails obligations
Force Majeure: Refund rights during extraordinary circumstances
Source: Refund Policy 4.7-4.12, Terms & Conditions 24.2-24.4

Legal and Procedural Rights

Complaints and Appeals

Internal Process: Student Complaints Procedure
External Review: Office of the Independent Adjudicator (OIA)
Consumer Rights: Competition and Markets Authority referral
Appeal Rights: Student Appeals Procedure for University decisions
Source: Terms & Conditions 18.1-18.2, Refund Policy 10.1-10.2

Data Protection

Privacy: Personal data handled per GDPR and Data Protection Act 2018
Confidentiality: Special category data kept confidential
Access Rights: Right to update personal details
Source: Terms & Conditions 22.1-22.4

Student Responsibilities

Academic Obligations

Core Academic Requirements

Compliance: Follow Terms and Conditions, Regulations, Programme Specification
Attendance: Attend lectures, classes, seminars, workshops as required
Coursework: Submit assignments and coursework on time
Academic Integrity: Avoid academic misconduct and plagiarism
Engagement: Actively participate in programme requirements
Source: Terms & Conditions 7.1

Practice Placement (Year 1)

Mandatory Participation: Must undertake architect's practice placement
Employment: Must be employed by the Practice during placement
Compliance: Follow employment contract terms with Practice
Safety: Take appropriate steps for health and safety during fieldwork
Fees: Cannot charge for services without written consent
Source: Terms & Conditions 8.1-8.5

Financial Obligations

Payment Responsibilities

Tuition Fees: Pay as specified in Offer and Fee Schedule
Payment Methods: Use only University's advertised payment methods
Currency: All payments in GBP only
Personal Liability: Ultimately responsible even with Student Finance
Additional Costs: Cover own Adobe Creative Suite, living expenses, travel
Source: Terms & Conditions 12.1-12.7

Payment Timing

Deposit: Upon accepting Offer
Annual Fees: Each academic year in advance or instalments
Additional Fees: Field trips, materials, resits as incurred
Late Payment: Avoid consequences starting 3 days after due date
Source: Terms & Conditions 12.5, 13.1-13.3

Technology and Security

Account Security

Login Protection: Keep login details and passwords confidential
VLE Access: Responsible for secure use of Virtual Learning Environment
Microsoft 365: Maintain security of University-provided Office 365 account
Authenticator: Use required Authenticator app for access
Source: Terms & Conditions 7.1.4, 16.2-16.4

Appropriate Use

Technology: Use University systems appropriately per conduct policies
Programme Materials: Use only for personal study, no sharing/copying
Third Party: No unauthorized sharing of Programme Materials
Source: Terms & Conditions 14.2-14.3, 16.2

Administrative Duties

Information Management

Personal Details: Update personal information twice yearly when requested
Documentation: Provide required identity documents as specified
Accuracy: Ensure all application information is correct and truthful
Changes: Notify University of relevant changes in circumstances
Source: Terms & Conditions 4.2, 22.2

Compliance Requirements

Equal Opportunities: Co-operate in promoting equal opportunities
Conduct: Follow Student Academic and Behavioural Conduct Policy
Regulations: Adhere to all University Policies and Procedures
Legal: Comply with applicable laws and regulations
Source: Terms & Conditions 5.2, 7.1.2

Key Consequences of Non-Compliance

Academic Consequences

Failed Modules: Limited reassessment opportunities (typically 2 attempts)
Non-Engagement: Contract termination after 2 consecutive terms
Misconduct: Disciplinary action, potential contract termination
Time Limits: Must complete within maximum registration period

Financial Consequences

Late Payment (3+ days): Contact for payment, potential restrictions
Late Payment (21+ days):
- Examination prohibition
- Library/computing access removal
- Class attendance prohibition
- Contract cancellation
- Graduation prevention
- Legal action for debt recovery

Access Consequences

Technology Misuse: Temporary or permanent system access withdrawal
Non-Payment: Removal of student records access
Breach of Contract: Termination with potential fee forfeiture

Best Practices for Students

Financial Management

Budget Planning: Account for 10% annual fee increases
Payment Timing: Pay before deadlines to avoid consequences
Emergency Fund: Maintain contingency for unexpected costs
Documentation: Keep records of all payments and communications

Academic Success

Early Engagement: Attend classes and complete work on time
Support Services: Use available pastoral and academic support
Progress Monitoring: Track academic progress to avoid issues
Communication: Maintain regular contact with University

Risk Mitigation

Insurance: Consider personal professional indemnity insurance
Documentation: Keep detailed records of all interactions
Understanding: Read and understand all contract terms
Legal Advice: Seek independent advice for complex situations

📞 Key Contacts for Support

University Contacts

Student Advice Team: General queries and support
Student Central: Withdrawal requests and administrative matters
Complaints Officer: Formal complaints via complaints@ube.ac.uk
Finance: Payment queries via finance@ube.ac.uk

External Support

Office of the Independent Adjudicator (OIA): Final complaint escalation
Competition and Markets Authority: Consumer rights information
Citizens Advice Bureau: Local consumer advice and support

This summary provides students with a clear understanding of their rights and responsibilities within the LSA-University of the Built Environment partnership, enabling informed decision-making and successful programme completion.